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Action Agents lets you turn features on and off per store and build automation rules (WHEN trigger + conditions → action on a channel) to execute policies. A rule runs its action on the chosen channel whenever its conditions are met. When a store semantic (SB-03) is approved, draft rules flow in automatically, so the typical flow is to review and then activate them.
This page requires the Manager (manage) access level. It is available to the Owner and Manager roles and is not shown to Members.

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Layout

Store selector

Pick the store to manage from the header. Features and rules are managed per store.

Feature cards

Each feature card shows a description, a level badge, and a toggle to enable or disable it.

Rules tab

The automation rule list. Filter by All / 🏢 B2B / 📱 B2C.

Agent alert feed

The right-hand feed shows Critical · Warning · Normal badges with action buttons.

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Automation rules

A rule follows the structure WHEN trigger + conditions → action on a channel.
1

＋Add rule

Enter a name, channel, trigger, conditions, and action.
2

Review and activate

Review a draft (or an inflowed draft rule) and activate it to start it running (Draft → Active).
3

Operate

Pause / resume, edit, or delete rules as needed.

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Rule states

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Channels

The target a rule’s action is delivered to.
Draft rules from a store semantic (SB-03) approved in Analytics / Actions flow into this page automatically. You still need to review and activate a rule before it runs.