> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ones1ght.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Submit inquiries to the OneS1ght team and track replies and status

Support is where you submit inquiries to the OneS1ght team and track their replies and status.
You can only see the inquiries you submitted, and replies are written by operators.

<Info>
  **Access:** Available to Manager and above (Owner · Manager). It is not shown to Members.
</Info>

## Submit an inquiry

<Steps>
  <Step title="Choose a type">
    Select the inquiry type.
  </Step>

  <Step title="Enter a title">
    Enter a title of up to 200 characters.
  </Step>

  <Step title="Write and submit">
    Write your message and select **Submit** to send it to the operations team.
  </Step>
</Steps>

## My inquiries

Your inquiries appear in a list; click a row to see the question and reply in a detail modal.

| Status         | Meaning                                       |
| -------------- | --------------------------------------------- |
| Awaiting reply | Submitted and waiting for an operator's reply |
| Answered       | An operator has written a reply               |
| Cancelled      | The inquiry was cancelled                     |

<Note>
  Plan changes are also requested here. See [Subscription](/en/org/subscription) for details.
</Note>