> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ones1ght.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about using the OneS1ght console

Frequently asked questions about using the OneS1ght console.
If you can't find your answer, reach out via [Support](/en/console/inquiries).

> **How do I sign up?**
>
> OneS1ght is an **invite-only** product — there is no self sign-up. An organization administrator invites you from [Users](/en/console/org/users), which sends an invitation email. See [Quickstart](/en/quickstart) for the full flow.

> **What sign-in methods are available?**
>
> You can sign in with social login (Google Workspace / Microsoft business = Entra) or with email + password. When you sign in socially for the first time, you set a password, after which both methods work.

> **What are the password rules?**
>
> A password must be **8–25 characters** and include at least one **uppercase letter, number, and special character**. You can change it in [Account Settings](/en/console/account).

> **What are the roles?**
>
> Roles are **Owner** · **Manager** · **Member**. Only the Owner can handle billing, subscription, and organization deletion. Menu visibility differs by role (everyone / Manager and above / Owner only).

> **What do I need to use positioning?**
>
> To use real buildings, floor plans, and zones, register and validate a GeoSpace partner key in [Positioning Connection](/en/console/positioning-data). Without a key, positioning runs in simulation mode.

> **Do I need to register my own AI key? (BYOK)**
>
> The LLM used in Analytics / Actions is bring-your-own-key: you register your own provider API key. In [LLM Models](/en/console/agent/llm-models) you can add Claude (Anthropic), OpenAI, or Google Gemini keys. Without a key, responses are labeled "sample response."

> **Does connecting a data source copy my data?**
>
> No. A data source is a **connection + configuration**, not a copy. File connectors retain the uploaded file, while DB and API connectors read live at query time. See [Data Sources](/en/console/agent/data-sources) for details.

> **How do I change my plan?**
>
> Request plan changes via [Support](/en/console/inquiries); the actual change is performed by a OneS1ght operator. You can review your current subscription in [Subscription](/en/console/org/subscription).


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